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Tramonto Circuits, a circuit manufacturer, is proud to announce that overall on time delivery (OTD) in 2019 increased to 99.14%. This key performance indicator confirms Tramonto Circuits’ commitment to improvement and customer requirements.
Motivated by a company poll that showed customer’s top two requirements for their printed circuit board suppliers were “quality” and “on time delivery,” Tramonto Circuits set aggressive goals and included them as Key Performance Indicators (KPI) again for 2019. The goal set for OTD was 98% overall and Overall Quality Ratio (OQR) was set for 99%.
The overall OTD improved to 99.14% and our Overall Quality Ratio in 2019 calculated by number of returned circuits vs number of circuits delivered was 99.77%. These numbers, although lofty, show the commitment the company has made to its customers. “We have improved our OTD by 0.3 points, but are nearly perfect! Achieving this kind of record despite 50% of the part numbers shipped include assembly is unheard of in our industry.” said John Talbot, president. “We have mightily surpassed our goal of 98% for 2019 and now strive to keep our OTD for 2020 over 98%. Our staff is proud of the accomplishment and look forward to more improvement in 2020.”