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Prototron's Dave Ryder and Russ Adams discuss the company's recent decision to begin manufacturing high-volume jobs overseas. They also discuss some of the partner shops' capabilities, including flex and rigid-flex, which were driven by customer demand.
To watch this interview, click here.
Patty Goldman, I-Connect007
MIVA Technologies is a leading equipment builder for direct imaging technologies in the circuit board and microelectronics space. The company’s head of its business development group, Brendan Hogan, sat down for an interview to provide some background and where the company’s specialties lie.
No matter what business you are in, whether it be retail or B2B, you’re going to be able to benefit from everything in this book. It is without a doubt the best customer service training book on the market today.
John Talbot, Tramonto Circuits
Non-conforming material that is sent back by the customer can easily be interpreted as a negative experience. However, if it is perceived as an opportunity to learn and support the customer it becomes a much more pleasant and satisfying endeavor.